Disclaimer: This document is a translation of the original Dutch “Privacyverklaring” of Cobra CRM. This translation is provided for convenience purposes only. In the event of any discrepancy, ambiguity or conflict between this English translation and the original Dutch version, the Dutch version shall prevail. No rights can be derived from this translation.
Cobra CRM, established at Burgemeester Roelenweg 13, 8021 EV, Zwolle, is responsible for the processing of personal data as set out in this privacy statement.
Contact details
Cobra CRM
Burgemeester Roelenweg 13, 8021 EV, Zwolle
+31 (0)38 202 2478
Personal data we process
Cobra CRM processes your personal data because you use our services and/or because you provide this data to us yourself.
Below is an overview of the personal data we process:
Purpose and legal basis for processing personal data
Cobra CRM processes your personal data for the following purposes:
Automated decision-making
Cobra CRM does not make decisions based on automated processing about matters that may have (significant) consequences for individuals. These are decisions made by computer programmes or systems without human involvement (for example, an employee of Cobra CRM).
Retention of personal data
Cobra CRM does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. Financial data is retained for 7 years in accordance with statutory requirements. Your personal data is retained in accordance with the table below.
Category of personal data | Retention period | Reason |
Personal details | 7 years | Client contact / agreement |
Address | 7 years | Client contact / agreement |
Telephone number | 7 years | Client contact / agreement |
Email address | 7 years | Client contact / agreement |
IP address | 7 years | Client contact / agreement |
Sharing personal data with third parties
Cobra CRM only provides data to third parties if this is necessary for the performance of our agreement with you or to comply with a legal obligation.
Cookies and similar technologies
A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website.
Cobra CRM uses cookies and similar technologies to ensure the technical operation of our website, for statistics and analysis, and for advertising and profiling. Before placing cookies in the latter two categories, we first ask for your consent.
The cookies we use fall into the following categories:
Necessary cookies: necessary cookies help make our website more usable by enabling basic functions such as page navigation and access to secure areas of the website. We also use these cookies to store your cookie preferences. The website cannot function properly without these cookies.
Cookies for statistics and analysis: these cookies help us understand how visitors use our website, by collecting data about behaviour on our website and reporting on it. For this purpose, we use Google Analytics, Account Engagement and PPC Protect. These cookies are only placed if you give your consent for cookies in this category via the cookie settings option on our website.
Cookies for advertising and profiling: these cookies are used to track visitors across different websites. Their purpose is to display advertisements that are tailored to and relevant for the individual user. These advertisements become more valuable for publishers and third-party advertisers.
This site uses the following additional cookies:
These cookies are only placed if you give your consent for cookies in this category via the cookie settings option on our website.
You can always adjust your preferences for cookie use via the cookie settings on our website.
Viewing, amending or deleting data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw any consent you have given for the processing of your data or to object to the processing of your personal data by Cobra CRM, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organisation designated by you.
You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to info@cobracrm.nl.
To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. In this copy, please black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and citizen service number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
Cobra CRM would also like to draw your attention to the fact that you have the option of filing a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we protect personal data
Cobra CRM takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@cobracrm.nl.
